FAQ

1. What forms of payment do you accept?

We accept PayPal, PayPal Credit/Debit Card.

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you'll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

NOTE: Your order will be shipped to your PayPal address. Ensure you have selected or entered the correct delivery address.

2. How to cancel an order?

If the items haven't been shipped out and you haven't received any shipping notification, then you can cancel it by contacting our customer support. 

If the items have already been shipped out, you CANNOT cancel the order but two ways are available for you：receive the items and keep it if you like or receive the items first and then contact us to refund or return.

Please note that if you refuse to receive the package, it will be destroyed by the delivery company.

3. I Didn’t Get An Order Confirmation Email?

If you placed an order, you did receive an email – it’s automatic. If you’re not seeing it, it’s likely in your spam or junk folder, OR, you may have made a typo on your email address. If you think you made a typo when you checked out, just contact us via email and we will immediately correct it for you and resend your order confirmation. Rest assured that your order will be processed like normal whether you made a typo or not.

 

4. What If You Don’t Get Your Parcel?

If you do not get your parcel within 60 days  (peak seasons like Halloween and Christmas might have more delays), we will refund you the full money. 100% guaranteed.

 

5. What if I entered an incorrect address?

If you have misspelled or auto-filled your address incorrectly, simply send an email to support@ttaesthetic.com and give us the correct information within 24 hours. If your order has already been shipped, take heart. We'll still try to make it right. We know how frustrating it can be to pay for something you can't use.

 

6. Why was my order divided into two or more packages?

We will do partial shipping for your order in the following conditions:

  1. Items are in various global warehouses.
  2. Hot-sale items need additional preparation time.
  3. Weight or size limit of customs or courier.

You will receive an email notification when each parcel is being shipped.

 

7. Why hasn't my shipping information been updated?

Sometimes it takes some time to update the information. If your shipment is from our international warehouses, it is in transit or clearing customs, the information will not be updated until it reaches the next shipping station. Sometimes the shipping company may not update the package information in time. We will try to update that info for you or please feel free to contact us to ask for help.

 

8. Why it shows that my tracking number is invalid?

If there is a tracking number, it means that the parcel has been shipped out.

The parcel is sent from our warehouse first. Then parcels will arrive in the shipping company's processing center by plane. Then each shipping company will pick up parcels from the airport. Once they have scanned those parcels, the website will update the tracking number. It may take 3-5 days to see any activity once it has shipped out from our end.

Please allow some time for the courier to update the latest tracking info after reaching the next station.